Allergan_

TrueTear companion software

TrueTear® is an FDA-approved prescription device that temporarily increases your natural tear production. Neurostimulation occurs through the TrueTear® device by painlessly sending tiny pulses of energy through the nasal cavity to stimulate the glands surrounding the eyes to produce basal tears.

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Product brief_

Bring relief to those who suffer from dry eye

Allergan was in the process of developing a personal use neurostimulator. The device's tip is inserted through the nasal cavity and, when activated, painlessly stimulates the glands surrounding the eyes. The tiny pulses of energy generated by the devices send signals to the brain to produce your body's own natural tears. A companion mobile app was needed to monitor the person's condition and make recommendations to alleviate symptoms.

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Expertise_
UXD and IxD
Platforms_
iOS, Android
Project date_
November 2015
Position held_
Director of UXD and Human Factors
Relief at hand through better understanding
The challenge_
Create a companion application that users find helpful, monitor their device, and can help educate them on their condition.
The outcome_
My team and I helped design a habitual application that allowed people suffering from dry eye to become less dependent on medications and more independent in living a normal life.
An estimated 4.88 million Americans age 50 and older have dry eyes. Allergan was seeking a natural solution to treat this condition at home without using medication.
The client had a series of preconceived notions of the functionality needed for the app. After the very first round of user testing, those notions proved invalid. We then proceeded by interviewing patients with this particular condition and assessed what their needs were. This resulted in an app that catered to the individual and became a daily need to track their condition. We employed rapid prototyping on this project to nail down feature sets, ensuring smooth user interaction.
Patients now have a unique app that allows them to track various environmental conditions that heighten their need to use the device. By knowing their multiple triggers, the patients could lessen their use of the device and improve their condition.